Refund & Return Policy

30-night home trial

You can try any device for 30 nights from the day it is delivered. If it isn't right for you, contact us within those 30 nights to start a return.

How to return

• Email help@lumeraredlight.com with your order number and the reason for the return.
• We'll send you a prepaid U.S. return label and instructions. Returns within the U.S. are free.
• Pack the device with its controller, cable and accessories, and ship it within 14 days of receiving the label.

Refunds

Once we receive and inspect your return, we refund the full product price to your original payment method, usually within 5–10 business days. Your bank may take a few additional days to show the credit.

Conditions

• The device must be returned complete and without damage beyond normal use.
• Items damaged by misuse, or returns requested after the 30-night trial, are not eligible for a refund.
• Only one trial return per customer per product.

Damaged or wrong item

If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and we'll send a replacement at no cost.

Cancellations

To cancel an order before it ships, email us as soon as possible. Orders that have already shipped can be returned under the 30-night trial.

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