Privacy Policy

Information we collect

• Order information: name, email, phone, shipping and billing address, and the items you buy.
• Payment information: card payments are processed by Stripe. We never see or store your full card number.
• Device and usage information: IP address, browser type, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
• Communications: messages you send to our support team.

How we use your information

• To process, ship and support your order, including returns and warranty claims.
• To communicate with you about your order and respond to questions.
• To prevent fraud and keep our store secure.
• To understand how our site is used and improve it.
• To measure and improve our advertising, including on Google.

Cookies and advertising

We and our partners, including Google, use cookies to operate the site, remember your cart, measure site traffic and show relevant ads. Google may use cookies to serve ads based on your previous visits to this and other websites.

You can opt out of personalized Google advertising at adssettings.google.com, and learn more at policies.google.com/technologies/ads. You can also block or delete cookies in your browser settings.

Who we share information with

We do not sell your personal information. We share it only with service providers who help us run the store, such as our payment processor (Stripe), shipping carriers, our fulfillment warehouse, website hosting, and analytics and advertising partners, and when required by law.

Data retention

We keep order records as long as needed to fulfil your order, provide warranty support and meet legal, tax and accounting obligations.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, or to opt out of certain uses. To make a request, email help@lumeraredlight.com. We will not discriminate against you for exercising your rights.

Security

Our site uses SSL encryption, and payments are handled by Stripe, a PCI-DSS certified provider. No method of transmission is 100% secure, but we take reasonable steps to protect your information.

Children

Our store is not directed to children under 16, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The "last updated" date above shows when it last changed.

Contact